+502 4911-9723 info@antiguarides.com

Policies

Business Policies

What do you need to know before you book

  •  For reservations booked less than 24 hours in advance it is necessary to call (+502) 49119723
  • Minimum age to ride: 8 years
  • Child prices apply to children ages  8 to 11. Any child age 12 years and older is considered an adult
  • UTV driver must be 18 or older and present a valid driver’s license
  • For safety reasons expecting mothers, persons with back or neck, heart, balance or/and dizziness conditions restricted
  • Cameras of all types, including GoPro and hands-free cameras are allowed
  • A $25 USD collision/damage waiver insurance will be charged at check-in
  • COVID-19 protocols are implemented to ensure the safety of all our guests

RESERVATIONS AND CANCELATION POLICIES

  • Cancellations are non-refundable without any reason (Unless a major cause)

  • Cancellations before 24 hours can be rescheduled based on availability.

  • Cancellations after 24 hours, the right to reschedule is lost.

    PUNCTUALITY

    • It is mandatory to be 20 minutes before the stipulated time to be able to fill out the paperwork, receive instructions from our motorcycles.

    • Please note that If you arrive after the tour departure time, the right to refund and reschedule will be lost.

    TOUR GUIDES

    • Tourist guides have all the power, right and obligation to revoke the tourist’s power to continue driving the vehicle at any time.
    • You must follow the instructions of the guide at all times on the tour.
    • He is in his due diligence to cancel the tour at any given moment during the tour if the safety of the clients is at risk.  No refunds will be issued if this came to happen.

     

     

    What people say…

      Tuvimos un recorrido en las scooters y nuestro guía Javier, nos dio una excelente atención!!! Salimos encantados !!! 100% recomendable

      Yali Alcantar Diaz Escobar Avatar Yali Alcantar Diaz Escobar
      05/01/2019

      One of our favorite activities in Antigua. We did the 4x4 tour and it was the perfect mix of adventure and an awesome cultural experience. We drove up to Hobbitenango (which had the best hot chocolate and cutest hobbit homes). The tour guide, Javier, was awesome!

      Jocy Peraza Avatar Jocy Peraza
      08/06/2018

      Una experiencia diferente, para salir de la rutina y divertirse de otra manera en Antigua! 💯

      Luisa Fernanda Molina Avatar Luisa Fernanda Molina
      04/06/2017

      De los mejores tours siempre bien atendidos y super comodo todo!! 💯

      Carlitos Mendizabal Avatar Carlitos Mendizabal
      02/01/2019

      Amazing tour with the best tour guide Oseas ���� well recommended...we loved it � especially our 3 year old boy Hendrix ����

      Attila Karolyi Avatar Attila Karolyi
      09/12/2018

      Espectacular!!! La pasamos super super Alegre ! Gracias Javier por todo!! Si quieren hacer algo diferente en antigua, Mega recomendado! 👌🏻

      Maria Jose Najera Avatar Maria Jose Najera
      12/31/2018

    Phone

    +502 4911 9723

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    Schedule

    Tue - Sun: 8 am to 5 pm

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