+502 4911-9723 info@antiguarides.com

Policies

Business Policies

What do you need to know before you book

  •  For reservations booked less than 24 hours in advance it is necessary to call (+502) 49119723
  • Minimum age to ride: 8 years
  • Child prices apply to children ages  8 to 11. Any child age 12 years and older is considered an adult
  • UTV driver must be 18 or older and present a valid driver’s license
  • For safety reasons expecting mothers, persons with back or neck, heart, balance or/and dizziness conditions restricted
  • Cameras of all types, including GoPro and hands-free cameras are allowed
  • A $25 USD collision/damage waiver insurance will be charged at check-in
  • COVID-19 protocols are implemented to ensure the safety of all our guests

RESERVATIONS AND CANCELATION POLICIES

  • Cancellations are non-refundable without any reason (Unless a major cause)

  • Cancellations before 24 hours can be rescheduled based on availability.

  • Cancellations after 24 hours, the right to reschedule is lost.

    PUNCTUALITY

    • It is mandatory to be 20 minutes before the stipulated time to be able to fill out the paperwork, receive instructions from our motorcycles.

    • Please note that If you arrive after the tour departure time, the right to refund and reschedule will be lost.

    TOUR GUIDES

    • Tourist guides have all the power, right and obligation to revoke the tourist’s power to continue driving the vehicle at any time.
    • You must follow the instructions of the guide at all times on the tour.
    • He is in his due diligence to cancel the tour at any given moment during the tour if the safety of the clients is at risk.  No refunds will be issued if this came to happen.

     

     

    What people say…

      Tuvimos un recorrido en las scooters y nuestro guía Javier, nos dio una excelente atención!!! Salimos encantados !!! 100% recomendable

      Yali Alcantar Diaz Escobar Avatar Yali Alcantar Diaz Escobar
      05/01/2019

      Felicidades por tan genial idea comercial y turística, sabemos que será de todo el agrado de quien tenga la oportunidad de usar sus servicios. Suerte amigos �������

      Luis Carlos Batista Avatar Luis Carlos Batista
      04/16/2017

      I booked a trip Monday afternoon for Tuesday morning. I received confirmation and E Ticket. I went to designated rendezvous point but no one showed up! I tried calling but no one answered. A nice parking lot attendant saw me and asked what I was doing. I explained it to him and he called a lady. On his phone she told me no one is coming!!!! I was shocked. If it wasn’t for the nice man I would still be waiting. There are many tour companies in Antigua. Stay away from this one!

      Scott Ellman Avatar Scott Ellman
      01/18/2022

      El Vespa Tour fue fenomenal!!! El recorrido en moto 🏍 y los lugares que visitamos fue muy interesante . Los guías muy amables y buen servicio. Definitivamente recomendable ...

      Tania B Jacobson Avatar Tania B Jacobson
      08/09/2018

      Greatest tour ever!�

      Johnny Pickitt Avatar Johnny Pickitt
      06/13/2018

      mil, mil gracias....millones de gracias...hicieron posible y realidad el sueño de mi papá de ir a el Festival de las Flores, un servicio excelente, dos jóvenes que trabajan con el corazón y la amabilidad para el adulto mayor...muchas gracias por el apoyo. sigan con esta noble labor.

      Karla María Monroy Ramírez Avatar Karla María Monroy Ramírez
      11/16/2019

    Phone

    +502 4911 9723

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    Schedule

    Tue - Sun: 8 am to 5 pm

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