Policies

Business Policies

What do you need to know before you book

•  For reservations booked less than 24 hours in advance it is necessary to call (+502) 49119723
• Minimum age to ride: 8 years
• Child prices apply to children ages  8 to 11. Any child age 12 years and older is considered an adult
• UTV driver must be 18 or older and present a valid driver’s license
• For safety reasons expecting mothers, persons with back or neck, heart, balance or/and dizziness conditions restricted
• Cameras of all types, including GoPro and hands-free cameras are allowed
• A $25 USD collision/damage waiver insurance will be charged at check-in
• COVID-19 protocols are implemented to ensure the safety of all our guests

RESERVATIONS AND CANCELATION POLICIES

• Cancellations are non-refundable without any reason (Unless a major cause)

• Cancellations before 24 hours can be rescheduled based on availability.

• Cancellations after 24 hours, the right to reschedule is lost.

PUNCTUALITY

• It is mandatory to be 20 minutes before the stipulated time to be able to fill out the paperwork, receive instructions from our motorcycles.

• Please note that If you arrive after the tour departure time, the right to refund and reschedule will be lost.

TOUR GUIDES

• Tourist guides have all the power, right and obligation to revoke the tourist’s power to continue driving the vehicle at any time.
• You must follow the instructions of the guide at all times on the tour.
• He is in his due diligence to cancel the tour at any given moment during the tour if the safety of the clients is at risk.  No refunds will be issued if this came to happen.

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